Frequently Asked Questions
No bots. No automated replies. Just real people focused on helping your business move forward. Whether you need a fast quote, product guidance, or OEM/ODM support, the Topnovo team will review your message and respond personally.
FAQ
How Can We Help You?
1. What is your minimum order quantity (MOQ)?
At Topnovo, MOQ is flexible and discussed based on product type, customization level, and long-term cooperation plans.
For ongoing or high-volume programs, we offer stable production capacity, optimized pricing, and consistent quality control.
As order volume increases, unit cost becomes more competitive—helping our partners scale efficiently and sustainably.
2. What is your production lead time?
Our standard production lead time is 7-35 days, depending on order quantity and customization requirements.
Shipping time is not included:
Air freight: 8-10 days
Ocean freight: 20-35 days
We provide clear timelines before production begins to ensure reliable planning.
3. Can you provide samples before mass production?
Yes. We provide custom samples based on your specifications for evaluation and testing.
• Sample production: 3–7 days
• Sample shipping: 3–5 days
This ensures product performance, branding, and finish meet your expectations before scaling.
4. Do you offer OEM / private label branding?
Absolutely. We support full OEM & private label services, including:
• Custom logo methods (laser engraving, printing, embossing, etc.)
• Custom colors and finishes
• Brand-specific packaging solutions
Simply share your design files or branding requirements—our team will handle the rest.
5. Can you produce custom packaging with our brand?
Yes. We offer OEM packaging solutions, including custom color boxes, gift boxes, and bulk packaging for retail or distribution.
Packaging is produced according to your brand standards and market requirements.
6. How do you ensure product quality?
Quality control is built into every stage of our process:
• Incoming material inspection
• In-process quality checks
• Final inspection before shipment
We focus on consistency, durability, and compliance to support long-term supply partnerships.
7. What certifications do your products comply with?
Our drinkware products can comply with major international standards, including FDA, LFGB, BPA-Free, and other market-specific requirements, depending on your destination market.
8. How do you help buyers reduce risk?
We support our partners by offering:
• Clear specifications and confirmed samples before production
• Stable manufacturing processes and experienced QC teams
• Transparent communication from sampling to delivery
Our goal is to help you reduce uncertainty, avoid costly mistakes, and scale with confidence.
9. How can I get a quote?
Simply send us your project details, including:
• Product type and capacity
• Material and finish
• Logo method and packaging
• Estimated order quantity
Our team will respond with a clear, competitive quotation and practical recommendations for cost optimization.
10. Who do you typically work with?
We work with:
• Global drinkware brands
• Amazon sellers and private-label owners
• Distributors and wholesale buyers
Whether you’re launching a new product or managing a long-term supply program, we’re ready to support your growth.